Received incorrect database information from HFBSERVERS

[chicken065]

After purchasing dayz server hosting from HFBServers They emailed me the database information.

IP/Hostname: hive.hfbservers.com
Port: 3306
Username: user-
Password:
Database: user-

As shown above you can see that they never included the full username.

I looked through the Hive.ini and it contains the same incorrect information.

Is there another way to find my corrected database username.

NOTE:I submitted a ticket 4 days ago and haven't received a reply..

Any answers to this issue would be greatly appriecated